Frequently asked questions
Where is my registration email?
When you sign up you will be sent an email to activate your account. This email may go to your junk emails. Please make sure to check there.
Unfortunately there will be times when a hiccup occurs in your membership, please utilise the contact page or email myself via firstname.lastname@example.org
How do I activate my account?
1. Please open the link in the membership activation email and follow the steps.
2. Log in to activate your account.
3. Open the link in the membership confirmation email that will be sent to you. Please check your junk/spam folder.
When signing up, why is there an option to select a Free membership?
When you sign up, you will be taken through a process where you will need to select a Free membership. Your account will not be fully active until this step is completed.
Is using BorrowDogs free?
At no point will we ever charge you and payment details are not needed to sign up.
Any further questions? Contact us.